Orders placed on www.fabercastell.com are generally shipped within 2-3 business days of order placement. Expedited shipping is not available at this time. Depending on order volume and/or product availability, there is a possibility orders may experience a slight delay at times. Please note: Our office and warehouse will be closing February 27th at 4pm for inventory and will not reopen until Tuesday, March 4th. Orders placed around this time will be delayed.
Rest assured; we will work hard to get your order out the door as quickly as possible so we can return to a 2-3 business day turnaround upon reopening
Tracking details will be emailed to you once your order ships. Please be sure to add Faber-Castell (consumer@fabercastell.com) to your contacts as a safe sender. This will ensure that you receive all order notifications. Please check your spam folder if you are not able to locate this detail in your inbox.
If you would like to check on the availability of Faber-Castell Products locally, please click here to visit our store locator.