FaberCastell.com - Online Promotion Offers
Enter the promotional code at checkout. Promotional codes are valid on this website only and are case-sensitive. If the promotion has not expired and you are having difficulty applying the code, please check to make sure it is entered exactly as it was advertised.
If you require additional assist...
FaberCastell.com - Shipping & Handling Rates
Faber-Castell USA Standard Ground Shipping:
For orders placed at www.fabercastell.com and www.graf-von-faber-castell.us
$0.99 to $49.99..... $5.95 Standard Ground
FREE Standard Ground Shipping at $50.00
AK, HI, PR.....$25.00 FedEx 2 Day (Standard/Free not applicable)
Please be aware that we do n...
FaberCastell.com - Expedited Delivery Options - Suspended until further notice
Shipping Options: FedEx Next Day $35.00 FedEx 2nd Day $25.00
Orders must be placed by 11 am EST to qualify for same day shipping.
Expedited delivery is currently suspended.
FaberCastell.com - Returns
30 Day Returns:
Returns are valid for products purchased at www.fabercastell.com or www.graf-von-faber-castell.us within 30 days of purchase.
Items must be in their original packaging and in new condition. Please include your packing slip or order confirmation and note a reason for returning. Or...
FaberCastell.com - Backorders
When placing your order, we will provide you with the approximate date we hope to send you your backordered item. The shipment date provided at the time your order is placed is an estimate and may vary from the actual ship date.
As soon as it becomes available, we will ship the item via standard ...
FaberCastell.com - Order Confirmations & Tracking Details
When placing an order on our website, please make sure that you add Faber-Castell USA and the email address: email@example.com to your safe sender list. This will ensure that you receive the order confirmation along with order tracking details from us. If you do not receive these emails i...
FaberCastell.com - Payment Options & Details
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your fina...