FaberCastell.com - Shipping Information
Due to Covid-19 and carrier constraints, we cannot guarantee in-stock orders placed will ship on time (usually within 24-48 hrs). Delays should be expected. Orders placed on our website www.fabercastell.com are being processed in the order in which they are received. We are working hard and doing...
FaberCastell.com - Online Promotion Offers
Enter the promotional code at checkout. Promotional codes are valid on this website only and are case-sensitive. If the promotion has not expired and you are having difficulty applying the code, please check to make sure it is entered exactly as it was advertised.
If you require additional assist...
FaberCastell.com - Shipping & Handling Rates
Faber-Castell USA Standard Ground Shipping:
For orders placed at www.fabercastell.com and www.graf-von-faber-castell.us
$0.99 to $49.99..... $5.95 Standard Ground
FREE Standard Ground Shipping at $50.00
AK, HI, PR.....$25.00 FedEx 2 Day (Standard/Free not applicable)
Please be aware that we do n...
FaberCastell.com - Expedited Delivery Options - Suspended until further notice
Shipping Options: FedEx Next Day $35.00 FedEx 2nd Day $25.00
Orders must be placed by 11 am EST to qualify for same day shipping.
Expedited delivery is currently suspended.
FaberCastell.com - 30 Day Money-Back Guarantee
If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
Please Note: Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
FaberCastell.com - Backorders
When placing your order, we will provide you with the approximate date we hope to send you your backordered item. The shipment date provided at the time your order is placed is an estimate and may vary from the actual ship date.
As soon as it becomes available, we will ship the item via standard ...
FaberCastell.com - Order Confirmations & Tracking Details
When placing an order on our website, please make sure that you add Faber-Castell USA and the email address: firstname.lastname@example.org to your safe sender list. This will ensure that you receive the order confirmation along with order tracking details from us. If you do not receive these emails i...
FaberCastell.com - Payment Options & Details
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your finan...