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FaberCastell.com - Returns

30 Day Returns:
Returns are valid for products purchased at www.fabercastell.com or www.graf-von-faber-castell.us within 30 days of purchase.

Items must be in their original packaging and in new condition. Please include your packing slip or order confirmation and note a reason for returning. Original shipping fees are refunded for defective products, products that were not described accurately, or incorrect orders. Faber-Castell USA is not responsible for items lost or damaged prior to receipt. Sender assumes delivery cost for the return that will not be refunded.

Please contact us at 800-311-8684 or consumer@fabercastell.com with your order number for further assistance if needed.