Items must be in their original packaging and in new condition. Please include your packing slip or order confirmation and note a reason for returning. Original shipping fees are refunded for defective products, products that were not described accurately, or incorrect orders. Faber-Castell USA is not responsible for items lost or damaged prior to receipt. Sender assumes delivery cost for the return that will not be refunded.
Please contact us at 800-311-8684 or firstname.lastname@example.org with your order number for further assistance if needed.