Free shipping on orders over $50 - Returns

30 Day Returns:
Returns are valid for products purchased at or within 30 days of purchase.

Items must be in their original packaging and in new condition. Please include your packing slip or order confirmation and note a reason for returning. Original shipping fees are refunded for defective products, products that were not described accurately, or incorrect orders. Faber-Castell USA is not responsible for items lost or damaged prior to receipt. Sender assumes delivery cost for the return that will not be refunded.

Please contact us at 800-311-8684 or with your order number for further assistance if needed.