Spare parts are exclusive to Repair Services. They are not sold individually.
If your Faber-Castell Writing Instrument requires repair, it will need to be returned for assessment. This includes situations where parts have been lost and/or damaged.
The entire instrument must be returned to ensure proper fittings and functionality. This requirement helps us to keep any repair charges you may incur to a minimum.
Once the instrument is returned and assessed, a Faber-Castell representative will contact you by phone with an estimate. Repairs will not take place until the owner’s approval is received.
Service fees include parts and repair handling. No return shipping charges are applied.
Allow up to 30 business days for complete processing of standard repairs.