Fake Online Shops, Competitions & Giveaways

• Have you seen that there are fake online shops?

  Thank you for your attention regarding the fake online shop. We would like to assure you that we take this matter very seriously. Our legal department has already taken all necessary steps and we are working closely with the relevant authorities to identify and close down fake online shops. *Ple...

• I have ordered something, but think it is a fake online shop. Do I get a replacement from you?

  We are very sorry that you have placed an order with this fake online shop. We have already initiated measures to act against the fake online shop and are working closely with the relevant authorities to identify and close down fake online shops. Faber-Castell has no connection with this or any ...

• I have reported a fake online shop to you, why has nothing happened yet?

  Thank you for reporting a fake online shop. We would like to assure you that we take your concerns very seriously and have already taken legal action. We are working closely with the relevant authorities to stop these criminal activities and bring those responsible to justice. Thank you once aga...

• How can I identify a fake online shop?

  A fake online shop can be recognized by the following characteristics: Non-existent or incomplete imprint Only limited payment options available (In online shops that you are not familiar with, do not pay until you have received the products) Unreasonable prices (Very low prices can be a sign of...

• How can I identify fake competitions or fake giveaways?

  We recommend that you do not click on any suspicious ad links or give out any personal information. You will find our current activities on our website. This is how you can tell that competitions or giveaways are not from us: You receive phone calls You are asked for sensitive data, e.g. bank ac...

• I fell for a fake competition or fake giveaway on social media. What can I do?

  We are very sorry that you have participated in a fake competition or fake giveaway. We have already initiated measures to act against the fake competition/fake giveaway and are working closely with the relevant authorities to identify and close them down. Faber-Castell has no connection with fa...

• Learn how to spot fake Polychromos Color Pencils

  We at Faber-Castell find it important to protect artists from purchasing counterfeit art materials. With this concerning issue on the rise, we have provided a list of ways you can spot fake Polychromos Color Pencils. Please click this link to our blog to find our more.