Free shipping on orders over $50

I have ordered something, but think it is a fake online shop. Do I get a replacement from you?

We are very sorry that you have placed an order with this fake online shop. We have already initiated measures to act against the fake online shop and are working closely with the relevant authorities to identify and close down fake online shops.

Faber-Castell has no connection with this or any fake online shops and we can therefore accept no responsibility for the products, services or payments made. Our recommendation is to request a refund from your payment service provider, check your bank details and if necessary, block your account to prevent misuse.

We would also like to point out that in the event of fraud by a fake online shop, it is advisable to file a criminal complaint with the police. Unfortunately, we as a company cannot help you directly with this, as it is a criminal offence that must be prosecuted by the relevant authorities.

Collect all relevant information, such as order confirmations, payment receipts and correspondence with the online shop and submit these to the police. In this way, you can help bring the perpetrators to justice and protect other potential victims.

Thank you once again for your support and trust in our brand. If you have any further questions or concerns, please do not hesitate to contact us.