To ensure maximum writing comfort, Faber-Castell USA offers a no-charge nib exchange program within 3 months of the date of purchase provided that the nib being returned is in perfect, as-new, resalable condition. To qualify, the complete pen must be sent in along with a copy of your dated sales receipt/purchase order or completed product guarantee card from a Faber-Castell Authorized Dealer as proof of purchase.
If the request is beyond the 3-month time frame, received without proof of purchase, or not in as-new condition, a representative will assess the pen and contact you with an estimate prior to any work taking place. All estimates are provided by phone.
Please note that original nibs will not be returned.
Exchange requests for a nib that is not from the original design or altered will be denied.
Return Instructions:
We request that you call us at 800-311-8684 or email us at consumer@fabercastell.com to discuss your nib exchange request prior to shipping.
When sending your pen, make sure to wrap the product so that it is protected and will not incur any further damage during the shipping process. Do not include the original gift box.
Please be sure to include a note detailing your nib exchange request and include your return address and daytime contact information. Don’t forget to include a copy of your dated sales receipt as proof of purchase.
We recommend using a traceable shipping service as Faber-Castell is not responsible for items lost or damaged prior to receipt.
Send to:
Faber-Castell USA
Attn: Repairs
9000 Rio Nero Drive
Cleveland, OH 44131
Any questions? We are happy to assist you at 800-311-8684.