To ensure maximum writing comfort, Faber-Castell Fine Writing Fountain Pen Nibs will be exchanged free of charge within the first 3 months from the date of purchase – provided that the nib being returned is in perfect condition. Faber-Castell USA honors no charge nib exchange services for complete pens, that are returned directly with proof of purchase and/or filled out product guarantee card by a Faber-Castell Authorized Dealer.
If the request is beyond the 3 month time frame, received without proof of purchase or is not in as-new condition, once the pen is assessed – a representative will contact you with an estimate prior to the work taking place. All estimates are provided by phone.
Original nibs will not be returned.
Exchange requests for a nib that is not from the original design and not intended for the pen manufactured by Faber-Castell, will be denied.