Repair Services - Fine Writing & General Writing
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Guarantee coverage for Faber-Castell Brands: Fine Writing and General Writing Faber-Castell products are rightly expected to offer the best quality, performance and reliability. If for any reason you are not fully satisfied with your product, please do not hesitate to contact the dealer where you...
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To ensure maximum writing comfort, Faber-Castell USA offers a no-charge nib exchange program within 3 months of the date of purchase provided that the nib being returned is in perfect, as-new, resalable condition. To qualify, the complete pen must be sent in along with a copy of your dated sales ...
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Spare parts are exclusive to repair services. They are not sold individually. If your Graf von Faber-Castell Writing Instrument requires repair, please contact us at consumer@fabercastell.com directly for further assistance. It may be necessary for instruments to be returned for assessment and ...
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Returning Writing Instruments for Repair
First things first: We're sorry to hear there is a problem. We ask that you contact our repair team by phone at 800-311-8684 or email at _consumer@fabercastell.com_ to discuss the problem you are experiencing with your writing instrument before sending it in for repair. Next: Make sure to wrap t... -
Repairs Outside of the United States
Please note that Faber-Castell USA is not able to repair your writing instrument if you are located outside of the United States. For a Faber-Castell International Listing, please click here.