Terms of Guarantee
Guarantee coverage for Faber-Castell Brands: Fine Writing and General Writing
Faber-Castell products are rightly expected to offer the best quality, performance and reliability. If for any reason you are not fully satisfied with your product, please do not hesitate to contact the dealer where you...
Nib Exchange Policy
To ensure maximum writing comfort, Faber-Castell Fine Writing Fountain Pen Nibs will be exchanged free of charge within the first 3 months from the date of purchase – provided that the nib being returned is in perfect condition. Faber-Castell USA honors no charge nib exchange services for complet...
Spare Parts & Service Fees
Spare parts are exclusive to Repair Services. They are not sold individually.
If your Faber-Castell Writing Instrument requires repair, it will need to be returned for assessment. This includes situations where parts have been lost and/or damaged.
The entire instrument must be returned to ensur...
Returning Writing Instruments for Repair
First things first... We're sorry to hear there is a problem.
Please understand - We are not able to repair other manufacturers writing instruments.
Remember to empty fountain pens of ink before you send along to prevent damage.
Please do not tape or glue broken parts together, leave them as they...
Repairs Outside of the United States
Please note that Faber-Castell USA is not able to repair your writing instrument if you are located outside of the United States.
For a Faber-Castell International Listing, please click here.