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FaberCastell.com - 30 Day Money-Back Guarantee

If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
Please Note: Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
Returns are valid for products purchased at www.fabercastell.com and www.graf-von-faber-castell.us

Please contact us at 800-311-8684 or consumer@fabercastell.com with your order number for further assistance.